KYC Policy

The Company adheres to and complies with the “Know Your Customer” (KYC) principles aimed at preventing financial crime and money laundering through customer identification and due diligence procedures.

The Company adheres to and complies with the “Know Your Customer” (KYC) principles aimed at preventing financial crime and money laundering through customer identification and due diligence procedures.

The Company reserves the right, at any time, to request any KYC documentation it deems necessary to verify the identity and location of a user on tideflow.com. We also reserve the right to restrict access to services, payments, or withdrawals until identity verification has been completed, or for any other reason at our discretion within the applicable legal framework.

We apply a risk-based approach, conduct thorough due diligence, and perform ongoing monitoring of all customers, users, and transactions. In accordance with anti-money laundering regulations, three levels of verification are applied:

• SDD (Simplified Due Diligence) – for low-risk transactions that do not exceed established thresholds.
• CDD (Customer Due Diligence) – for the majority of customers and standard identification procedures.
• EDD (Enhanced Due Diligence) – for high-risk customers, large transactions, or special circumstances.

Where required (depending on the circumstances):

1. Identity Verification

a. The document must contain a signature.

b. The country of issuance must not be on the prohibited list:

• Austria

• France and its territories

• Germany

• The Netherlands and its territories

• Iceland

• Union of the Comoros

c. The name on the document must match the client’s name.

d. The document must have a remaining validity period of at least three (3) months.

e. The client must be over 18 years of age.

2. Proof of Address

a. A bank statement or utility bill.

b. The country must not be on the prohibited list (same as above).

3. Selfie with Identity Document

a. The document must belong to the account holder.

b. The document must be the same as the one provided under Section 1; the photo and document number must match.